Privacy Policy – Chromatic You
Effective Date: April 20, 2025
At Chromatic You, your privacy isn’t something we just talk about—it‘s something we promise. Being a top destination for customized gifts and custom printing, we value the protection of your personal information. This Privacy Policy describes how we collect, store, use, and protect your data when you visit our site or order through our website.
No matter whether you’re purchasing a personalized mug, a printed T-shirt, a photo frame, or one of our high-quality corporate gift items, we want you to feel comfortable and confident throughout the process.
1. Information We Collect
To fulfill your order and provide the best experience, we collect certain personal and order-related information. This may include:
Full Name
Phone Number (for order updates and customer support)
Email Address (for order confirmations, tracking, and support)
Shipping and Billing Address
Payment Information (handled via secure third-party payment gateways such as UPI, card processors, or bank transfers)
Customized Order Details (design, text, images shared by you for personalization)
Feedback, Reviews, or Messages you send us
We collect this information when you place an order, contact us, sign up for updates, or interact with our website.
2. How We Use Your Information
We use the information you provide strictly for business purposes related to your order and enhancing your experience. These purposes include:
Processing and fulfilling your orders efficiently and accurately
Providing order-related updates via email, SMS, or WhatsApp
Responding to customer service queries or post-sale issues
Improving our website and personalizing your browsing experience
Sharing special offers or product updates (you can unsubscribe anytime)
Preventing fraud and ensuring secure transactions
We never misuse your information. All communication is designed to add value, not clutter your inbox.
3. Data Sharing and Disclosure
Your privacy matters to us, and we do not sell, rent, or trade your personal data with any third parties for marketing purposes. We may only share your data in the following circumstances:
With courier and delivery partners to ensure timely delivery of your products
With secure payment gateways for transaction processing (your bank/card info is not stored by us)
With legal authorities, if required under applicable law, for fraud prevention or law enforcement
All our partners are bound by confidentiality and data protection agreements.
4. Data Security Measures
We implement strong technical and organizational safeguards to keep your information secure. These include:
Secure Sockets Layer (SSL) encryption on our website
Access restrictions to sensitive data
Trusted third-party tools for payment processing and communication
Regular updates to plugins and firewalls on our website server
However, please note that no internet-based platform is 100% secure. While we take every precaution, we cannot guarantee absolute security.
5. Use of Cookies and Tracking Tools
We use cookies and other similar tracking technologies to:
Analyze website traffic and visitor behavior
Store user preferences and improve navigation
Enhance the overall site experience
You can choose to disable cookies in your browser settings. However, disabling certain cookies may affect site functionality.
We also use tools like Google Analytics (or similar) to understand how visitors interact with our site and improve content delivery.
6. Your Rights Over Your Data
As a customer, you have full control over your personal data. You can:
Request access to the information we have about you
Ask for corrections to incorrect or outdated data
Request deletion of your personal data (subject to legal limits)
Opt-out of marketing communications at any time
To exercise any of these rights, simply contact us at:
📧 Email: chromatic4you@gmail.com
📞 Call/WhatsApp: 9153535696
We will respond to your requests promptly, typically within 7 business days.
7. Policy Updates
We might update our Privacy Policy from time to time to update our practices or comply with legal requirements. If we make material changes, we‘ll provide a clear notice on our website and change the effective date at the top of this page.
We invite you to read this policy from time to time so that you can remain informed.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, we’re always here to help.
📍 Address: Sutra, Chakdaha, Nadia, West Bengal, 741223
📞 Phone/WhatsApp: 9153535696
📧 Email: chromatic4you@gmail.com
Thank you for trusting Chromatic You – Where Every Gift Tells a Story.
We are committed to giving you a secure, smooth, and satisfying shopping experience.