Effective Date: April 20, 2025

Welcome to Chromatic You.In using or accessing our website (www.chromaticyou.com), ordering, or engaging otherwise with our services in any manner, you agree to be bound by the following Terms and Conditions. Do take a moment to read this page so you know what your rights and obligations are in using our site. These terms cover all visitors, users, and customers of Chromatic You.

1. About Chromatic You

Chromatic You is a personalized gifting place in West Bengal, India. We deal with premium quality, personalized gifts such as printed coffee mugs, T-shirts, photo frames, magic mirrors, cushions, sippers, and more. We also provide corporate gifting and branding services with our expert sublimation and vinyl printing.

Our emphasis is placed on quality workmanship, innovative customization, and timely customer service in order to make each gift unique and memorable.

2. Contact Information

Should you have any questions regarding your order or need customer assistance, please feel free to contact us:

• Phone / WhatsApp: 9153535696

• Email: chromatic4you@gmail.com

• Business Address: Sutra, Chakdaha, Nadia, West Bengal, 741223

3. Acceptance of Terms

By using our website, you agree that you are at least 18 years old or accessing the site under the supervision of a legal guardian. You also agree not to misuse any part of the site or the content therein. We reserve the right to update these Terms and Conditions at any time without prior notice. It is your responsibility to review them periodically.

4. Use of Website

All users must use our website lawfully. Prohibited uses include:

• Engaging in fraudulent or illegal activities.

• Disrupting or interfering with the site’s security.

• Uploading malicious code or attempting to hack the site.

• Misrepresenting yourself or pretending to be someone else.

Any misuse of our website may result in immediate termination of your access and potential legal action.

5. Product Descriptions

At Chromatic You, we do our best to display and describe our products with accuracy. Please note:

• Colors, layout, or sizing may differ slightly due to lighting, monitor settings, and the handmade nature of each item.

• Personalization designs are based on customer inputs and mockups shared.

• You are responsible for reviewing all personalization details before confirming your order.

6. Orders and Payment

Orders can be placed directly through our website or via WhatsApp for a personalized ordering experience.

• Orders must be paid in full to be processed and confirmed.

• We accept payments through UPI, bank transfer, and standard online payment gateways.

• An order confirmation will be sent to your email or WhatsApp once payment is received.

7. Shipping and Delivery

We provide delivery across India with delivery fees based on the product, quantity, and delivery location.

• Dispatch Time: 2 to 3 business days depending on product and customization complexity.

• Delivery timelines may vary based on the courier partner and destination.

• Chromatic You is not liable for courier delays, natural calamities, or disruptions beyond our control.

8. Cancellation and Refund Policy

Since each product is custom-made, we follow a strict cancellation and refund policy:

• Orders cannot be canceled after they are confirmed and processed.

• For damaged or incorrect products, a replacement or refund is issued after verification.

• Customers must share a clear unboxing video within 24 hours of delivery to claim any issue.

• No claims will be accepted without video proof.

9. Return Policy

As all our items are made to order, we generally do not accept returns. Exceptions include:

• Product defects due to printing or production errors.

• Items significantly different from what was ordered.

Returns are processed only after approval from our team. Customers are responsible for return shipping unless the issue is our fault.

10. Intellectual Property

All content on www.chromaticyou.com including images, product designs, logos, graphics, and written materials are the property of Chromatic You.

• You may not copy, modify, reproduce, or distribute any content without prior written consent.

• Violators may face legal action under applicable copyright and intellectual property laws.

11. Limitation of Liability

Chromatic You is not liable for:

• Delays or issues caused by third-party services such as couriers.

• Minor variations in customization or product output.

• Any loss or damage arising from misuse of our products.

Our maximum liability in any circumstance will not exceed the value of the product purchased.

12. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Nadia, West Bengal.

13. Acceptance

By purchasing from Chromatic You, you acknowledge and agree to our full Terms and Conditions, as outlined above.

Thank you for trusting Chromatic You for your gifting needs. 

 

For Continue Shopping : https://chromaticyou.com/shop/